What are the responsibilities and job description for the Employee Readiness Program Management Vice President position at JPMorgan Chase?
As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management helps the business/corporate functions to prevent, detect and monitor compliance and operational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape. In Control Management, we are strategic partners, working to make sure that every new and existing process moves forward in a risk-mitigated way - Problem Solvers & Process Experts. Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.
As a Vice President on the Control Management Employee Readiness team you will be part of an agile, future focused, and collaborative team. As a part of the CM central team we provide support for governance, program, people and other initiatives and partner closely with the programs and people we support. You are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of programs, ongoing change management and people related activities require engagement with cross-disciplinary teams to build creative solutions.
Job Responsibilities
- Provide strategic direction across the portfolio of programs supported by the team to help make sure there is consistency in approach, content and user experience
- Demonstrate the ability to see interconnectedness between various frameworks/programs and understand collective impact on end users
- Be a subject matter expert on the content and translate to a method that the impacted audience will best receive (E.g., communications, online content, video supporting materials, etc.) considering input from program owners and business stakeholders
- Own and design creative solutions/enhance existing content to help promote understanding of important concepts by the impacted audience(s)
- Challenge processes on behalf of the user population – ask questions and drive improvements for the user experience – help influence the program and related content
- Manage and respond to stakeholder feedback
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree or equivalent
- Experienced in change management, learning and development and communications is required
- Excellent presentation skills (written and verbal)
- Strong problem solving and analytical skills
- A curious mind that goes deep to understand details
- A positive attitude and team spirit with exceptional interpersonal and collaboration skills
Preferred Qualifications, Capabilities and Skills
- Risk Management / Process Improvement experience preferred
