What are the responsibilities and job description for the Field Relationship Manager-Payments-Vice President position at JPMorgan Chase?
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
As a Field Relationship Manager, your role is to grow and retain a portfolio of Chase Merchant Services client relationships—relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.
Job Responsibilities:
- Manage a large portfolio of clients across team of collocated Relationship Managers
- Execute client needs via written and verbal communication and controlled process
- Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
- Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
- Deepen bank coverage relationships through regular communication cadence
- Manage client data across systems; deliver regular status reporting to measure performance and results
- Diagnose client issues, providing solutions and options and resolving with urgency
- Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
- Consult on merchant acquiring products, aligning solutions to client needs
- Implement payment solutions with skill
- Identify opportunities for and improvements in systems and products
Required qualifications, capabilities and skills:
- 7 years of Payments Industry experience and/or product expertise
- Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
- Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
- Proven cross-functional partnership and resourcefulness to solve customer needs
- Strong written, presentation, contract negotiation, organizational, and communication skills
- Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce
- Up to 35% travel required
Preferred qualifications, capabilities and skills:
- Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
- Portfolio management experience with account planning and proactive tactics
- Strong analytical and research skills as it relates to problem solving and solutions delivery
- Budgeting and/or mathematical background to support pricing and contracts negotiation
- Comfortable in presenting to client decision makers and C-Level interactions
- Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
- Bachelor's degree in business, consulting, marketing or other related field preferred
