What are the responsibilities and job description for the Relationship Manager-Payments-Vice President position at JPMorgan Chase?
Join Chase Merchant Services, JPMorgan Chase & Co.'s global payment processing business and the world’s leading merchant acquirer. As a Relationship Manager, you'll have the opportunity to grow and retain a portfolio of client relationships, support client needs, and act as a Merchant Acquiring consultant. Your role will encompass account planning, revenue generation, contract negotiation, project management, and budgeting.
As a Relationship Manager-Payments-Vice President within Chase Merchant Services, you will have the opportunity to grow and retain a portfolio of client relationships. You will support the needs of assigned client accounts and act as a Merchant Acquiring consultant. Your responsibilities will include account planning, revenue generation, contract negotiation, project management, and budgeting. This role provides a unique opportunity to work with a diverse portfolio of clients and to contribute to the world's leading merchant acquirer.
Job Responsibilities:
- Manage a large portfolio of clients across team of collocated Relationship Managers
- Execute client needs via written and verbal communication and controlled process
- Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
- Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
- Deepen bank coverage relationships through regular communication cadence
- Manage client data across systems; deliver regular status reporting to measure performance and results
- Diagnose client issues, providing solutions and options and resolving with urgency
- Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
- Consult on merchant acquiring products, aligning solutions to client needs
- Implement payment solutions with skill
- Identify opportunities for and improvements in systems and products
Required qualifications, capabilities and skills:
- 7 years of Payments Industry experience and/or product expertise
- Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
- Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
- Proven cross-functional partnership and resourcefulness to solve customer needs
- Strong written, presentation, contract negotiation, organizational, and communication skills
- Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce
Preferred qualifications, capabilities and skills:
- Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
- Portfolio management experience with account planning and proactive tactics
- Strong analytical and research skills as it relates to problem solving and solutions delivery
- Budgeting and/or mathematical background to support pricing and contracts negotiation
- Comfortable in presenting to client decision makers and C-Level interactions
- Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
- Bachelor's degree in business, consulting, marketing or other related field preferred
