Lead Banking Operations Control Manager

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Job Description

The International Consumer Bank (ICB) is home to many of the firm’s most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This is the business responsible for building Chase UK (one of the UKs newest bank), acquiring Nutmeg (the digital wealth manager) and investing in C6 (a leading digital Brazilian bank).

This role will be supporting the Chase UK business. We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channeling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

As a Banking Operations Control Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. You'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Our Banking Operations Control Management team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech.

Job Responsibilities

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.

Based out of Edinburgh your day-to-day responsibilities will include: 

• Leading the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
• Collaborating and build relationships with the Daily Banking, Banking Operations and Servicing business stakeholders to identify potential risks associated with new and existing products, and develop strategies to mitigate these risks.
• Audit, Risk and Compliance engagement and management of associated exams.
• Management of Issue portfolio.
• Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitoring and evaluate the effectiveness of existing controls and recommend improvements as necessary.
• Providing training and guidance to staff on control processes and risk management practices and foster proactive risk management culture across ICB.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
• Supporting consistent and rigorous operational risk practices and control programs (incl. control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
• Reviewing, analyzing and managing programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
• Contributing to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.).

Role also involves leadership of a small team. 

Required Qualifications, Capabilities and Skills 

• Experience in Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm and/or retail investments manager.
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks.
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
• Experience process mapping
• Effective time management and prioritization skills.
• Detail-oriented with a high level of accuracy and integrity.
• Comfortable working in an agile and evolving environment
• Passion to grow as part of a team
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications, Capabilities and Skills 

• Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE
• Knowledge of Retail banking products, processes, regulations and risk.
• Relevant Bachelor’s degree preferred but not required
• Experience leading small teams or coaching junior team members

#ICBCareer