What are the responsibilities and job description for the Payments Client Service Analyst position at JPMorgan Chase?
Join Treasury Services as a Payments Client Service Analyst and be part of a team that values career growth and skill development. This role offers the opportunity to enhance your expertise in client service and treasury operations, while contributing to a dynamic and supportive team environment.
Job Summary:
As a Payments Client Service Analyst within the Solution Center Global Client Support team, you will play a crucial role in ensuring client satisfaction and operational efficiency. You will be the central point of resolution for service issues, working closely with clients and internal teams to deliver exceptional service. Your work will directly impact the firm's success and client relationships.
Job Responsibilities:
- Serve as the central point of resolution and escalation for service issues.
- Take full ownership of problem-solving and escalation to ensure timely resolution.
- Identify and address product/service gaps and development opportunities.
- Analyze client behavior and trends to propose service efficiencies.
- Ensure client compliance with risk policies and educate clients on regulatory changes.
- Maintain direct relationships with clients and internal service providers.
- Provide high-level guidance to the team to meet or exceed client satisfaction and service level agreements.
Required Qualifications, Capabilities, and Skills:
- Minimum of 1 year of relevant industry and/or functional experience.
- Good understanding of core and intermediate Treasury Services product sets, systems, and channels.
- Strong client-facing skills.
- Ability to effectively partner with internal colleagues and external clients.
- Strong data analytic skills.
- Strong time management skills in a fast-paced environment.
Preferred Qualifications, Capabilities, and Skills:
- Experience in a client service role within the financial services industry.
- Familiarity with treasury operations and transactional requirements.
- Ability to drive internal coordination by Product, Operations, Technology, Risk, and Compliance.
Additional Information:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
