What are the responsibilities and job description for the Payments Global Client Support Analyst Bilingual Spanish position at JPMorgan Chase?
Are you ready to make a significant impact in the world of treasury services?
As a Client Service Analyst within the COS Solution Center - Global Client Support team, you will play a crucial role in enhancing client experiences. Based in Tampa, Florida, you will conduct research and analysis to address client inquiries, ensuring high-quality and efficient service. You will collaborate with Product, Operations, Technology, Risk, and Compliance teams to deliver service excellence and support Client Service Account Managers in their transactional requirements.
Job Responsibilities:
- Serve as the central point of resolution and escalation for service issues, assisting in day-to-day treasury operations.
- Take full ownership of problem-solving and escalation to ensure timely resolution.
- Identify and address product/service gaps and development opportunities, leveraging Treasury Services product capabilities.
- Analyze client behavior and trends to propose service efficiencies.
- Ensure client compliance with risk policies and educate clients on new legal/regulatory/cyber changes.
- Maintain direct relationships with clients and internal service providers while resolving issues.
- Provide high-level guidance to the team, ensuring Client Satisfaction and service level agreements are met or exceeded.
Required Qualifications, Capabilities, and Skills:
- Native or fluent Spanish speaker and writer.
- Minimum of 3 years of experience with Wire transfers (Domestic and Multi-Currency).
- Minimum of 2 years of experience with ACH.
- Good understanding of core and intermediate Treasury Services product sets, systems, and channels.
- Ability to effectively partner with internal colleagues and external clients, providing an excellent customer service experience.
- Strong data analytic skills.
- Strong multi-tasking and time management skills in a fast-paced environment, demonstrating the ability to balance competing priorities and deliver on commitments.
Preferred Qualifications, Capabilities, and Skills:
- Experience in client advocacy and internal coordination.
- Familiarity with risk and compliance practices in financial services.
- Proven track record of enhancing client service efficiencies.
