What are the responsibilities and job description for the Payments Client Service Analyst position at JPMorganChase?
Join Treasury Services as a Payments Client Service Analyst and be part of a team that values career growth and skill development. This role offers the opportunity to enhance your expertise in client service and treasury operations, while contributing to a dynamic and supportive team environment.
As a Payments Client Service Analyst within the Solution Center Global Client Support team, you will play a crucial role in ensuring client satisfaction and operational efficiency. You will be the central point of resolution for service issues, working closely with clients and internal teams to deliver exceptional service. Your work will directly impact the firm's success and client relationships.
- Serve as the central point of resolution and escalation for service issues.
- Take full ownership of problem-solving and escalation to ensure timely resolution.
- Identify and address product/service gaps and development opportunities.
- Analyze client behavior and trends to propose service efficiencies.
- Ensure client compliance with risk policies and educate clients on regulatory changes.
- Maintain direct relationships with clients and internal service providers.
- Provide high-level guidance to the team to meet or exceed client satisfaction and service level agreements.
- Minimum of 1 year of relevant industry and/or functional experience.
- Good understanding of core and intermediate Treasury Services product sets, systems, and channels.
- Strong client-facing skills.
- Ability to effectively partner with internal colleagues and external clients.
- Strong data analytic skills.
- Strong time management skills in a fast-paced environment.
- Experience in a client service role within the financial services industry.
- Familiarity with treasury operations and transactional requirements.
- Ability to drive internal coordination by Product, Operations, Technology, Risk, and Compliance.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
