Payments Product Delivery Associate – Public Sector

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Delivery Associate in Public Sector Industry Solutions, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address Federal customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and public sector customer experiences.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Supports the development of our product strategy and roadmap
• Collects, analyzes, and synthesizes key themes and metrics on product performance, user experience research, and market analysis to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Engages with Technology and Operations to refine requirements and drive delivery
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines

Required qualifications, capabilities, and skills

• 2 years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Familiarity with payment and receivable products
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Strong communication/presentation skills (i.e. creating content) that can be consumed at all seniority levels with both internal and external audiences
• Operate with minimal guidance and oversight, capable of embracing ambiguity
• Strong ability to analyze opportunities and challenges, and recommend solutions
• Demonstrated ability to work in a highly matrixed program delivery structure
• Exposure to operational management and change readiness workstreams
• This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status

Preferred qualifications, capabilities, and skills

• Quick learner who is able to work well with Technology and Operations partners
• Passion for creatively solving problems and an entrepreneurial spirit
• Ability to rapidly understand emerging technologies and business models and integrate into public sector opportunities
• Resourcefulness to filter a large number of opportunities into the most impactful engagements
• Understanding of the Federal public sector
• Undergraduate degree 

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence