Process Engineering - Process Improvement Manager

The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

As a Process Improvement Manager in the Process Engineering Center of Excellence, you will lead teams of consultants on lean transformation efforts through current state assessments, quantitative analyses, and ideal future state designs. You will serve as a trusted thought partner to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to realize business improvement targets.

Job Responsibilities: 

• Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions
• Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives
• Lead teams of consultants to support one or more engagements
• Ensure quality and timeliness of deliverables 
• Influence, design, and develop strategic processes
• Be a recognized culture carrier who leads with consistency, integrity, and humility
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree from an accredited institution 
• 4 plus years relevant post-graduate work experience, including Internal and/or external consulting experience
• Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements 
• Strong executive-level communication skills and presence
• Demonstrated experience leading teams in strategy, process improvement, or re-engineering efforts 
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Self-driven and capable of taking initiative and working with minimal direction 
• Ability to travel as needed (5-10%; will vary by engagement)

Preferred Qualifications, Capabilities, and Skills:

• 2 plus years work experience, including process improvement experience
• Exposure to Tableau, Alteryx, or similar systems
• Project Management experience

This role does not offer visa sponsorship.