What are the responsibilities and job description for the Product Implementation Project Manager position at JPMorgan Chase?
Short Description for Internal Candidates
Product Implementation Project Manager who will have responsibility for the management and implementation of technology driven treasury and cash management products for our top clients and complex deals.
Role Summary:
The Technical Product Implementation VP will be responsible for the overall client experience and project management of technical commercial product implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Banking solutions in conjunction with Sales, Consulting and Product teams. Manage client solutions from inception to completion within specified timeframes.
Job Responsibilities:
- Participate in New Hire Training covering the introduction to our onboarding organization, project management tools, end-to-end process flows, and additional resources to help you work smarter
- Engage with senior leaders to review our Vision and Strategy
- Get to know your partners by attending regular calls to review active implementations
- Begin to build your brand and establish valuable relationships
- Understand how we implement Mixed payable solutions
- Learn how support our clients with file mapping exercises
- Gain knowledge in utilizing our l banking tools
- Gain experience through shadowing skilled and knowledgeable peers
Ultimately, you’ll be expected to own our Client’s Technical Onboarding experience, end-to-end. This includes:
- Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world
- Manage client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including – RFP responses, clients presentations and client visits
- Scope client requests and translate business requirements into detailed technical specifications for treasury services
- Use of MS Office tools to document scope, meeting agendas and minutes and project plans
- Use of workflow tool for status updates and document repository
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
- Demonstrate creative problem solving and judgement
- Empowerment to escalate when support is needed to remove obstacles to success
Required Qualifications, capabilities and skills:
- Passion for delivering a consistent, stellar client and partner experience
- Technical project management experience or experience with complex treasury implementations
- Comfort in a fast paced, dynamic client-facing environment
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Exhibit adherence to policy and procedures and meet or exceed established SLA
- Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
- Project Management experience or eagerness to learn
- Payments and Receivables experience or eagerness to learn
- Technical Consulting or business analysis experience in the ERP, systems integration or API space
- MS Office Suite experience
- Appreciation for being a ‘keeper of our brand’
Preferred qualifications, capabilities and skills:
- Passion for learning new operating models, technologies, and industry trends
- Technical client consulting experience to support technical roles
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
*Some travel may be required to support various clients and coverage team
*Final Job Grade and officer title will be determined at time of offer, and may differ from this posting.*
