What are the responsibilities and job description for the Professional Services Onboarding Analyst position at JPMorgan Chase?
Step into a pivotal role as a Onboarding Analyst where you will lead the onboarding process
As a Professional Services Onboarding Analyst within Healthcare Payments, your main responsibility will be managing onboarding and ensuring quality outcomes of the provisioning process.
About the business: JPMorgan Healthcare Payments is a rapidly growing healthcare technology and services business within JPMorgan Payments that has established itself as a leader in the emerging market of healthcare payments. JPMorgan’s mission is to transform the healthcare payment process for healthcare providers, payers and patients so that their payment experience is simple, reliable, secure and convenient. JPMorgan’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers.
Job Responsibilities:
- Manage onboarding queues for Healthcare Payments customers.
- Configure and ensure accuracy of account setup with Healthcare Payments solutions
- Maintain documentation
- Coordinate and collaborate with internal departments and partners as needed
- Configuring account setups, maintaining documentation, collaborating with departments, participating in initiatives, and assisting in software testing.
- Actively participate in initiatives as needed to support customer onboarding and process improvements.
- Assist in testing new software releases.
Required qualifications, skills and capabilities
- Proven ability to manage multiple tasks and projects simultaneously with strong attention to detail
- Understanding of the Healthcare Industry
- Excellent organizational skills in managing timelines of multiple tasks
- Ability to rapidly learn InstaMed’s platform and solutions
- Ability to acquire and apply new technical and industry knowledge quickly
- Proficiency in all aspects of Microsoft Office
Preferred qualifications, skills and capabilities
- Healthcare technology experience
- Experience using Salesforce or similar CRM platform
