What are the responsibilities and job description for the Site Reliability Team - Lead Technical Program Manager position at JPMorgan Chase?
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer & Community Banking, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Dive deep to understand customer needs and specifically challenges related to site reliability, and build a product roadmap that optimizes their experiences.
- Collaborate with product, design, engineering, and operation teams to deliver the next generation of products and solutions that JPMorgan Chase Consumer and Community banking can use for Site Reliability.
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
- Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
- Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Ability to work directly with engineering teams is a must
- Experience managing and driving programs across cross functional teams.
- Experience running a Site reliability program for a large organization
- Strong in project management discipline including scope, schedule, budget, quality, risk and critical path management experience
- Experience operating autonomously across multiple teams, demonstrate critical thinking and thought leadership
- Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders
- Knowledge of cloud such as Azure, AWS, GCP, etc.,
- Ability to establish and build strong relationships and partnerships across cross-functional teams
- Ability to influence, organize, and direct people across various seniorities, teams, and departments
Preferred qualifications, capabilities, and skills
- Experience with SRE tools is a plus
- AWS Certification is a plus
