What are the responsibilities and job description for the Technical Project Manager III - Technical Writer position at JPMorgan Chase?
Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Project Manager III in Corporate Investment Bank within Engineering & Architecture team, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential in developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
- Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
- Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
- Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.
- User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
- Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
- Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
- Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
- Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
- Strong research skills, able to quickly grasp new concepts and technologies
- Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
- Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
- Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
- Experience with markdown and markup languages such as DITA, HTML, XML, CSS
- Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
Preferred qualifications, capabilities, and skills
- Working knowledge of Jira and/or Jira Align as well as document version control systems
- Familiarity with technical writing standards and style guides.
- Excellent organizational skills with strong attention to details
- Good interpersonal and communication skills with ability to handle constructive criticism and feedback
- A self-starter who can work independently, but also collaborate effectively with teams in an agile setting
