Demo

Technology Support III - QA Automation Tester

JPMorgan Chase
Tampa, FL Full Time
POSTED ON 1/4/2025 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Technology Support III - QA Automation Tester position at JPMorgan Chase?

As a Technology Support III - QA Tester team member in the Payments Technology Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  • Demonstrate a strong understanding of Software Development Life Cycle and specifically QA process and test methodologies
  • Assist in the definition and documentation of test strategies
  • Acting as a key contributor in the continued automation development and Frameworks Maintenance
  • Ensuring automation tests adhere to established process and standards
  • Manually testing of legacy mainframe applications

Required qualifications, capabilities, and skills

  • 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Experience with unit testing and Test automation tools/frameworks (e.g. Cucumber/Gherkin, Selenium) 
  • Proficiency in one or more modern programming languages such as; Java, Selenium, GIT, Jenkins, WebDriver, TestNG
  • Experience in Web, API, UI, functional, regression, smoke, exploratory, load, performance and end to end testing
  • Knowledge on CI/CD tools like Jenkins and version controlling tools like Bitbucket, GIT
  • Experience testing Mainframe legacy applications 

Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud


 

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