What are the responsibilities and job description for the Technology Support III - QA Automation position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III - QA Automation team member in COMMERCIAL & INVESTMENT BANK, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Hands-on knowledge in Test automation tools like Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA/REST/SOAP web services
- Ensure test scripts cover various test scenarios, including positive and negative cases and develop/execute automated test cases and analyze the results.
- Strong stakeholder management and written/oral communication skills
- Demonstrated ability to analyze complex issues, develop and implement risk mitigation strategies, and effectively communicate recommendations
- Intellectual curiosity with a proven ability to learn quickly
- High degree of initiative, self-direction, and ability to work well under pressure
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Preferred qualifications, capabilities, and skills
- Strong knowledge of industry-wide technology trends and best practices
- Experience with Cloud Technologies (AWS), Docker and Kubernetes
- Domain knowledge of Healthcare revenue cycle management
