What are the responsibilities and job description for the Collection: Recovery Auto - Full Balance Charge-Off III position at JPMorganChase?
Job Description
Are you passionate about helping customers and finding solutions? Do you thrive in a fast-paced environment where your communication and negotiation skills can shine? Join our team as an Auto Recovery Collections Specialist and make a difference by ensuring the best outcomes for our customers. This role offers the opportunity to work both independently and as part of a dynamic team, adhering to all applicable regulatory and departmental practices and procedures.
As an Full Balance Charge Off Specialist in our Collections Recovery Auto Team, you will leverage your excellent communication and negotiation skills to achieve the best outcomes for our customers. In this fast-paced call center environment, you will take ownership of each customer interaction, demonstrating empathy and respect. This role requires you to work both independently and as part of a team, adhering to all applicable regulatory and departmental practices and procedures.
Job Responsibilities
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
Join our team and leverage your skills to make a positive impact on our customers and our organization. Apply today!
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
Are you passionate about helping customers and finding solutions? Do you thrive in a fast-paced environment where your communication and negotiation skills can shine? Join our team as an Auto Recovery Collections Specialist and make a difference by ensuring the best outcomes for our customers. This role offers the opportunity to work both independently and as part of a dynamic team, adhering to all applicable regulatory and departmental practices and procedures.
As an Full Balance Charge Off Specialist in our Collections Recovery Auto Team, you will leverage your excellent communication and negotiation skills to achieve the best outcomes for our customers. In this fast-paced call center environment, you will take ownership of each customer interaction, demonstrating empathy and respect. This role requires you to work both independently and as part of a team, adhering to all applicable regulatory and departmental practices and procedures.
Job Responsibilities
- Operate in a call center environment that requires phone-based interaction.
- Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with our customers.
- Communicate with customers in a metrics-driven environment.
- Collaborate effectively with a network of internal departments that provide various support functions.
- Demonstrate proficiency in multi-tasking in a fast-paced environment to maintain efficiency and accuracy.
- Prioritize tasks effectively to meet deadlines and ensure timely resolution of customer-related matters.
- Work in tandem with third-party vendors to establish contact with customers and/or secure collateral.
- Utilize negotiation skills to obtain payoffs, settlements, or acceptable arrangements of account balances based on an understanding of customer financial status.
- Use an automatic dialing system to reach customers.
- Adhere to company policies and procedures.
- Perform additional tasks and duties as assigned due to business needs.
- High school diploma or GED.
- Strong organizational and prioritization skills.
- Excellent communication and listening skills to effectively interact with customers and internal teams.
- Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Proficiency in Microsoft Word, Excel, and Outlook applications.
- Analytical and problem-solving skills to address customer inquiries and resolve issues.
- Previous auto experience is helpful.
- Comfort in a fast-paced, dynamic environment driven by customer contact.
- Basic skip tracing experience is strongly preferred.
- 1 years of collection experience is strongly preferred.
- Ability to work overtime as required.
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
Join our team and leverage your skills to make a positive impact on our customers and our organization. Apply today!
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
