What are the responsibilities and job description for the Vice President Product Delivery Manager - PLATFORMS & CHANNELS position at JPMorganChase?
Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Lead release governance processes and manage products to recommend they meet the Definition of Done at a release level. Liaise with stakeholders as part of a team at the forefront of delivery. Drive continuous improvement initiatives to elevate product quality and efficiency and collaborate with cross-functional teams to deliver excellent products that exceed customer expectations.
As a Product Delivery Manager in Channels Release Governance Product Management Office (PMO) you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. Your expertise will be instrumental in recommending that all protocols and standards are meticulously followed, thereby upholding the integrity and quality of our release deployments. This reviews that each product meets the highest standards before reaching our customers. Your efforts will drive efficiencies that lead to prompt implementations.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Lead release governance processes and manage products to recommend they meet the Definition of Done at a release level. Liaise with stakeholders as part of a team at the forefront of delivery. Drive continuous improvement initiatives to elevate product quality and efficiency and collaborate with cross-functional teams to deliver excellent products that exceed customer expectations.
As a Product Delivery Manager in Channels Release Governance Product Management Office (PMO) you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. Your expertise will be instrumental in recommending that all protocols and standards are meticulously followed, thereby upholding the integrity and quality of our release deployments. This reviews that each product meets the highest standards before reaching our customers. Your efforts will drive efficiencies that lead to prompt implementations.
Job Responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
- Leads the completion of change management activities across functional partners and recommend adherence to the firm’s risk, controls, compliance, and regulatory requirements.
- Effectively manages timelines and dependencies while monitoring blockers, improving adequate resourcing, and liaising with stakeholders and functional partners.
- Synchronize all Readiness Activities with the sprint schedule, improving a seamless delivery where everyone is aligned on the same timeline. Delivery readiness process is essential in fostering accountability by recommending that the Definition of Done (DoD) is clearly understood and consistently applied across all products.
- Maintain proper release governance across all product lines. Address that all protocols and standards are adhered to. By doing so, they uphold the integrity and quality of our release deployments, recommending that each product meets the highest standards before reaching our customers.
- Guide decision-making & maintain accountability in controls that are designed to equip our product teams with essential tools, including governance management, establishing clear processes, and defining roles.
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities.
- Good understanding of delivery and demonstrate implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies.
- Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.
- Proficiency in using project management and collaboration tools to track progress and improve alignment.
- Good analytical and problem-solving skills, with the ability to identify and address potential challenges proactively.
- Experience in agile methodologies and practices, with a focus on delivering high-quality products efficiently.
- Ability to manage multiple projects simultaneously, prioritizing tasks to meet good time management and deliver results.
- Demonstrate leadership skills, with the ability to mentor and guide team members to achieve their full potential.
- Familiarity with industry standards and new ideas in product delivery, providing advisory on compliance and quality assurance.
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience with cloud-based technologies and platforms, enhancing product scalability and performance.
- Familiarity with ADA (Accessibility) principles, recommending products meet customer needs and expectations.
- Good ability to adapt to rapidly changing environments and manage ambiguity effectively.
- Experience in stakeholder management, with the ability to build good relationships and influence decision-making.
- Knowledge of regulatory and compliance requirements relevant to the industry, recommending adherence to standards.
- Demonstrated ability to innovate and drive creative solutions to complex problems, enhancing product offerings.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
