What are the responsibilities and job description for the IT Operations Support Engineer position at JRD Systems?
Job Title - IT Operations Support Engineer
Base Location – Dearborn, Michigan(Hybrid)
Duration – 12 months
**Candidates local to Michigan Only & Only on w2/1099**
Job Description :
The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.
The ideal candidate will be able to work independently identifying and resolving issues in a timely manner.
This is intended to be an on-going role
Essential Job Functions:
- Works with Tech Owner/Manager and leads to get appropriate approvals
- Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency.
- Support QA and production releases.
- Document information in the form of knowledge based technical notes and articles, including support documentation.
- Provide prompt and accurate feedback to developers and/or customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports as needed.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security.
- Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
- Complete the necessary security, technical and process improvement training curriculum as assigned.
- Onboarding new partners for multiple projects.
- Ability to troubleshoot on-boarding issues.
- Ability to configure monitoring and logs and run regression test scripts.
- Reports out the volume of success & issues on weekly level.
- Ability to pick up on new technology and best practices.
- Ability to prototype new concepts.
Other Responsibilities:
- Be part of a weekly on-call rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned.
- Troubleshoot production issues as needed, including off-hours and on-call support.
- Attend daily standups.
Minimum Qualifications and Job Requirements:
- Proven working experience in enterprise technical support
- Basic knowledge of systems, utilities, and scripting
- Team Player
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python.
- Experience with programming SQL
- Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck)
