Wellness Manager

Job Description

Job Description

Wellness Manager

We are seeking a highly motivated and experienced wellness manager to lead our reservations and spa team and ensure the smooth and efficient operation of our spa facility. The ideal candidate will be passionate about the hospitality industry, possess strong leadership and management skills, and provide exceptional customer service and create a relaxing and rejuvenating environment for our clients

Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services.

Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being.

Our mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.

If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.

Job Responsibilities :

• Oversee daily spa operations, including scheduling, appointment management, and ensuring smooth flow of services.
• Maintain a clean, organized, and aesthetically pleasing spa environment.
• Manage inventory, including products, equipment, supplies and retail.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Ensure compliance with all health and safety regulations and standards.
• Train and supervise spa staff, including therapists, receptionists, and other support staff.
• Provide ongoing coaching, feedback, and performance evaluations to staff.
• Balance the house and Schedule lunches for therapists at appropriate times throughout the day.
• Address staff issues and concerns promptly and professionally.
• Regularly review guest feedback and address concerns in a timely manner. Communicate with Senior Leaders on all comments, concerns and suggestions made by guests and staff.
• Works closely with Guest services, Food and Beverage and Events team to ensure all programs are successful including buy outs and retreats.
• Follow all department policies and procedures.
• Manage Payroll including time edits, PTO requests, commissions, service charges and gratuities.
• Manage temp labor as needed ensuring the right amount of assistance is requested for the right amount of business.

Required experience :

Job Type : Full-time

Open Availability

Working weekends and holidays is a must!

Job Type : Full-time Salary

Open Availability

Working weekends and holidays is a must!

Job Details : Job Type : Full-time

About this location

Class : Upscale

Room Count : 65

Location Type : Resort

Perks : 401(K)

Dental Benefits

Paid Health Insurance Benefits (HMO Premium Employee Portion)

Life Insurance

Vision Benefits

Paid Holidays (6)

At Two Bunch Palms, we are looking for : people-people, who are always curious, want to learn and are willing to share, promote wellness and are dedicated to improving every day & have an eye for detail and are devoted to providing an exceptional guest experience. JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.