Information Technology Operations Specialist

Job Title: IT Operations Specialist

Salary: $70K/yr - $80K/yr

Bonus: typically 10% of base based on the individual's performance.

Benefits: 401k, PTO, medical/dental/vision insurance; STD/LTD/Group life insurance; Free financial services/planning.

Position Type: Direct hire, full-time

Location: 2800 W Higgins Rd, Hoffman Estates, IL 60169

Position Type: onsite; 5 days onsite; after 6 months, you will get 1 day remote.

Reports to: Operations Manager

About the Role

Our client is looking for a curious, proactive problem-solver to join their team as an IT Operations Specialist. This unique opportunity blends CRM administration with hands-on IT operations and support. You’ll be their go-to tech resource—driving CRM optimization, facilitating vendor communication, supporting compliance initiatives, and ensuring our internal tech runs smoothly.

This role offers the chance to expand your skillset, own meaningful projects, and develop a roadmap for your career—with education support and mentorship along the way. If you love variety, enjoy learning, and thrive in an environment where every day brings something new, this role is for you.

What You’ll Do

You’ll serve as a dynamic team member supporting both people and platforms, including:

CRM Administration & Optimization (Tamarac CRM)

• Own day-to-day CRM management, including system improvements, data integrity, and user support
• Build and optimize workflows, reports, and dashboards, and assist in building marketing campaigns
• Collaborate with the Tamarac development team and internal teams to identify and implement enhancements
• Ensure accurate data integration and seamless performance across third-party systems
• Train team members on CRM usage, best practices, and system utilization.

IT Operations & Support

• Provide front-line tech support to employees, both on-site and remote
• Set up and maintain laptops, phones (8x8), AV equipment, and conference rooms
• Coordinate employee onboarding/offboarding (checklists, system access, device configuration)
• Act as liaison to our Managed Services Provider (MSP) and other IT/security vendors
• Support compliance and cybersecurity initiatives in partnership with leadership
• Pitch in wherever needed—this is a dynamic and evolving role

Special Projects & Cross-Team Support

• Support marketing and website needs by acting as liaison with external providers
• Participate in compliance and data protection committee efforts
• Identify opportunities to streamline processes and introduce better tools

What We’re Looking For

You don’t need to know everything, but you should be:

• Tech-savvy, curious, and eager to take initiative
• Comfortable communicating with all levels of the company and with vendors
• A natural problem-solver who enjoys improving systems and helping people
• Someone who thrives in a small team and is ready to actively contribute

Qualifications

• 2 years of experience in IT support, operations, or CRM administration (Tamarac or Dynamics CRM preferred)
• Strong knowledge of Microsoft 365 (Excel, Outlook, Teams, etc.)
• Experience with workflow automation, report creation, and CRM integrations
• Excellent organizational and communication skills
• Bachelor’s degree preferred, but equivalent experience will be considered
• Familiarity with cybersecurity and compliance basics is a plus

Tools & Environment

• CRM: Tamarac CRM (built on Microsoft Dynamics)
• IT: O365, 8x8 phone system, Lenovo ThinkPads, Vizio TVs
• Devices: Primarily laptops (Windows), minimal desktop use
• Culture: Fast-paced, no red tape, supportive leadership, lots of autonomy & opportunities to expand the skillset.