What are the responsibilities and job description for the Information Technology Operations Support position at Request Technology, LLC?
Technology Operations Support – Tue-Sat, 2nd shift 230pm-11pm CST
Salary: $80k-$90k 10% bonus
Location: Chicago, IL
2nd shift: 230pm-11pm CST, Tuesday – Saturday
Hybrid: 3 days onsite, 2 days remote
Training for the first 3 months: Onsite 5 days/week, Monday-Friday 8am-5pm
Qualifications
Bachelor’s degree (or in the progress of)
- 3 years of OS390 JCL and IBM utilities
- 3 years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
- 3 years working knowledge of an open systems scheduling product (UC4).
- Some knowledge of cloud environment
Basic knowledge of the following
- ITIL principles, Networking, Unix/Linux, Windows, Storage, IBM JCL, Monitoring, MQ (stop/start/recycle), problem/incident management
Responsibilities
- Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
- Monitor multiple applications and systems
- Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
- Report and document any processing anomalies. (Service Now / Remedy)
- Maintain processing records and logs
- Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
- Assist with mainframe IPLs, and other system commands if and when required.
- Support transmissions across SFTP/NDM.
- Support MQ channels
- Support the execution and troubleshooting of scheduling jobs.
- Provide first-level support for Production Installs, D/R and Industry tests.
- Maintain all off-site storage records and shipments.
- Rerun/Restart failed backups and perform restores when required.
- Work scheduled overtime when needed to ensure 24 x 7 coverage.
Salary : $80,000 - $90,000
