Sap Materials Management Consultant

JD

Incident Solving ¿ Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters

 Perform root cause analysis and provide solutions

Achieve a good level of customer satisfaction

 Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks

Participate in weekend support/ 24x7 support activities

Report errors to development organizations

Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents

participate in projects aimed at achieving the organizational vision.

Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. Behaviors:

Ownership

Take ownership of the decisions you make.

 Accountability ¿ Be accountable for the actions you take Responsibility

Take responsibility for the end results or outcomes.

EDUCATION: University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES

Required: Excellent diagnostic and technical analysis skills

Ability to assess, plan and troubleshoot while collecting information about the customer issue.

Solid understanding of Internet technologies

Familiarity with general business terms and processes

Excellent English communication skills (written and oral)