What are the responsibilities and job description for the Business Analyst - IVR position at JSR Tech Consulting?
Role will be hybrid, preferably in Newark or Ft. Washington, PA offices (open to other hybrid office locations).
Job Description :
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Key Responsibilities :
- Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Lead ongoing reviews of business processes and developing optimization strategies.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Foster a culture of continuous improvement and excellence.
What you bring to the table :
Bonus if you have :
LI-SP1
