Genesys Contact Center Associate

JSR Tech Consulting has an immediate opening for a Genesys Contact Center Associate for their direct client, a leading Pharmaceutical Company.

Looking for a candidate who has Genesys skill set
Genesys certification is a plus.
Cisco Telephony is a big plus.

Location: Tempe, Arizona area. Must be able to be on-site on a hybrid basis. Expect 2-3 days/week on-site.

Job Responsibilities:

• Genesys Certified a plus
• Major involvement with Genesys onboarding agents and supervisors, configuration, call flows, troubleshooting issues, training and documentation
• Individual will also be SPOC for any IT related issues outside of Genesys i.e. headset, laptop, application, connectivity issues
• Former knowledge or experience with the Genesys PureCloud platform is highly desirable
• Individual should be ready to receive trainings and scale up on process knowledge.
• Attend all Genesys team meetings and provide minutes to share with local IPT team
• Ability to work collaboratively in teams and develop meaningful relationship to achieve common goals
• Knowledge of Service Now ticketing system
• A support group will be established as a Service Now-based dispatch group to monitor a support queue specifically for Genesys Contact Center-related Incidents and Problems
• 3 years of experience in Contact Center Technology with hands on experience on high- complexity Genesys implementations
• Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside
• IPT knowledge – Cisco platform

• PLEASE NOTE : JSR uses ONLY this URL www.jsrtechconsulting.com

*** Reply only to a representative from JSR by checking the email address. First initial/last name@jsrtechconsulting.com

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