What are the responsibilities and job description for the IT/Network Technician position at JSR Tech Consulting?
Duties and Responsibilities :
- Implement, monitor, and administer solutions relating to the College's network infrastructure, server infrastructure, and cloudbased infrastructure.
- Technically document system implementations and the resolution of technical issues to ensure knowledge sharing and continuity.
- Request, prepare, and evaluate solutions and proposals from vendors, making informed recommendations to management.
- Assist in the development of technology related RFPs, ensuring alignment with the College's strategic goals.
- Manage user accounts in Active Directory and Office 365, providing support to users as necessary.
- Analyze system vulnerability assessments and patch / update the systems to ensure compliance with security requirements.
- Maintain confidentiality of system, staff, and student information encountered during the performance of duties.
- Assist in the development and maintenance of network security policies and procedures in accordance with local, state, and federal regulations and the College's guidelines.
- Manage and support the RingCentral VOIP system, ensuring optimal performance and user satisfaction.
- Coordinate with the Managed Service Provider (MSP) for Network Operations Center (NOC) activities, ensuring smooth communication and operational efficiency.
- Collaborate with the Security Operations Center (SOC) for remediation and patching of vulnerabilities, facilitating prompt action on security issues.
- Lead and support the migration from the current VOIP system to a Teams calling system, ensuring a seamless transition for all users.
- Perform other duties as assigned by the Chief Information Officer, Director of IT Operations, and Manager of Network Operations.
- Collaborate with academic departments to integrate technology into the classroom, supporting faculty and students in technology use.
- Participate in training sessions for staff and students on best practices for technology use and cybersecurity awareness.
Qualifications :
Complementary Skills :
