What are the responsibilities and job description for the Inside Sales Representative position at JSW Steel USA Ohio, INC.?
Job description
JSW Steel believes in creating sustainable growth while balancing utilization of natural resources and social development in its business decisions. It also believes in pursuing its business objectives ethically, transparently and with accountability to its stakeholders across the value chain.
If our purpose gives us the conviction to build and our values guide our behavior, then strong values form the foundation on which our actions are built. Our values ensure consistency when dealing with customers, vendors, partners, and Team Members. We call them the 5Cs of JSW Steel: Confidence, Courage, Commitment, Compassion and Collaboration.
More information about our company is available at https://www.jswsteel.us/ or by following us on LinkedIn.
We are looking for a dedicated, self-motivated Inside Sales Representative to join our growing team.
This position will reside in Mingo Junction, Ohio.
The Inside Sales Representative is responsible for total customer order administration for all assigned customers and will assist with sales generation process.
Required Knowledge and Skills:
- 2-5 years of experience.
- Prior steel industry related experience.
- Prior inside sales experience.
- Microsoft Office Suite (Word, Excel)
- Teamwork and relationship building skills.
- Customer service skills.
- Detailed oriented.
Primary Duties:
- Working knowledge of JSW products and operational procedures
- Accurately process customer transactions including quotes, orders, order expediting and status
- Accurate breakdown and determination of incoming POs to ensure appropriate order parameters and procedures.
- Accurate Order Entry into order entry system.
- Administrate all order activity from entry through internal reviews and order shipment.
- Alert Sales Management on any customer issues or complaints.
- Respond in a timely fashion to customer requests for order status and any additional information required.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers on order status and keep customer aware of any issues with order status.
- Contact customers following sales to ensure ongoing customer satisfaction.
- Build/Maintain customer relationships to provide repeat business.
- Communicate and work with inside team and outside sales as needed to ensure customer service and satisfaction.
- Work with outside sales in identifying and building prospective and current accounts.
- Communicate and work with operations as needed to provide customer service and satisfaction.
- Meet or exceed assigned sales and customer service goals.
- Follow company policies and procedures.
- Always present a friendly and professional image.
- Perform other duties as assigned.
Education: Associates or bachelor’s degree preferred.
Benefits:
Full-time employees may choose from several plans of health and dental coverage. They may also have access to the JSW Retirement Plan, disability and life insurance, health savings accounts and paid time off.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: 30 hours a week 8 am – 2 pm Monday - Friday
Pay: $45,000 - $55,000
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 30 hours a week
- Monday to Friday
Ability to commute/relocate:
- Mingo Junction, OH 43938: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
___________________________________________________________
Job Types: Full-time, Part-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- No nights
Supplemental Pay:
- Bonus opportunities
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000 - $55,000
