Part Time Airport Customer Service Supervisor - Santa Fe (Seasonal)

About the Job:

We're seeking dedicated and motivated individuals for a part-time, seasonal role with a schedule of 5 days per week. The season is expected to run from May 2025 to October 2025; however, the exact duration may vary based on business needs. Please note that this is a seasonal position, and employment will conclude at the end of the season. This role is a great opportunity to gain valuable experience and contribute to our team during a dynamic and exciting period!

About YOU:

As a successful candidate, you will strive to deliver an effortless and seamless customer service experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. You will act as a team player and must be willing to receive and offer directions to team members with grace. On-time performance & strong attention to details are imperative to this role. Strict adherence to time/attendance, and appearance standards are required. The Supervisor of Airport Services will lead by example, working alongside Airport Services Crewmembers, providing exceptional hospitality to your customers. Supervisors ensure The Concierge Team receives the tools, coaching, and resources required to take care of every detail necessary to build customer loyalty through a consistent experience. You will work closely with ASC Crewmembers and contractors, Mechanics, Flight Crews, downline stations and FBOs, and Business Partners (Go Rentals, Airport Ops, etc.).

What makes a successful Supervisor?:

• Adaptable
• Collaborative
• Leadership
• Inventive
• Proactive
• Entrepreneurial Spirit

Essential requirements:

• 2 Years Airport operations experience
• Valid Driver’s License
• Ability to lift 75 pounds
• Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Important Safety Requirements:

• All Airport Services Managers are trained as Ground Security Coordinators (GSC)
• Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed
• Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance
• Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty
• Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol

Pay & Perks

Compensation range for this position is $24.00 - $26.50 hourly. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

• Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself qualifying immediate family
• 401(k) match – 50% of your first 8%

Vibe @ JSX

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.