Operations Coordinator

Operations Coordinator 

Job Description: 

We are seeking a detail-oriented and proactive Operations Coordinator to manage the daily administrative and logistical functions of our medical device business. This role ensures the seamless execution of inventory management, order fulfillment, and customer support. The ideal candidate will be a highly organized professional with experience in healthcare or medical devices, dedicated to operational excellence and customer satisfaction. 

Key Responsibilities: 

• Order Management & Fulfillment: 

• Process customer orders with precision, ensuring accurate product codes, quantities, and shipping details. 

• Prepare and oversee shipments, including packaging, labeling, and coordinating logistics for timely delivery. 

• Inventory Oversight: 

• Manage inventory for cranial plating products and tissue banks, tracking lot numbers, and addressing stock discrepancies. 

• Conduct regular inventory audits and maintain accurate stock levels. 

• Accounts & Financial Coordination: 

• Match invoices to purchase orders and handle accounts receivable duties. 

• Process weekly checks and payments, ensuring accurate recording and reporting. 

• Process Improvement: 

• Identify and implement streamlined processes to enhance operational efficiency. 

• Customer & Team Support: 

• Route and escalate customer issues appropriately, ensuring timely resolution and satisfaction. 

• Coordinate with hospitals, sales representatives, and clinics to schedule surgical cases and maintain up-to-date surgical calendars. 

• Retrieve and track previous surgical records as needed. 

• Office Management: 

• Maintain the general upkeep of the office, including scheduling routine maintenance and inspections. 

• Manage communications for office updates or closures, ensuring all stakeholders are informed. 

Qualifications: 

• Proven experience in operations, administration, or logistics within a healthcare or medical device setting. 

• Strong organizational skills and unwavering attention to detail. 

• Excellent communication and interpersonal skills, capable of fostering positive relationships with customers, vendors, and team members. 

• Self-motivated and forward-thinking, with a proactive approach to problem-solving. 

• Ability to multitask effectively in a dynamic team environment. 

This role is pivotal to maintaining the high standards of service and operational excellence that define our business. If you thrive in a fast-paced, detail-oriented environment and are passionate about supporting healthcare professionals, we encourage you to apply.