What are the responsibilities and job description for the Server position at Jubilee Railroad Wilderness Lodge?
Jubilee Railroad Wilderness Lodge, (the soon-to-be name of the enterprise currently known as Railroad Park Resort), is seeking an enthusiastic and customer-focused Server to join our restaurant team. The ideal candidate will be passionate about creating exceptional dining experiences and have a natural ability to connect with guests. This position offers competitive earnings through tips and base pay, with opportunities for growth based on performance. You’ll join a culinary and front of house team that's dedicated to creating a destination dining experience centered around regionally-sourced, healthy, quality foods that honor both the land and local farmers.
Description
Our kitchen and restaurant philosophy emphasizes relationships with regional and organic producers, reflecting our commitment to environmental stewardship and community connection. This position offers an opportunity to join our hospitality and restaurant team that is expanding and developing a 43-acre property, featuring historic caboose lodging, vintage cabins, a farm-to-table restaurant, scenic campground facilities, a year-round stream, a meadow for events, and connection to myriad hiking trails.
As part of Jubilee Railroad's broader vision, our restaurant team members are encouraged to develop deep knowledge about our unique wilderness setting, local food systems, and the transformative educational work happening on site. We believe that every role in our restaurant contributes to creating an atmosphere of genuine care and hospitality, where staff members share their enthusiasm with guests through knowledge of our local farms and the rich biodiversity of the Siskiyou County region. We are located amidst the magical wilderness of Mount Shasta, at the eastern gateway to the "Klamath Knot", a global biodiversity hotspot. We are in a densely-forested, spring-fed valley, at the base of a Jurassic-period crystalline rock formation and State Park connected to the Pacific Crest Trail!
Key Responsibilities:
Guest Service Excellence
- Create memorable dining experiences through attentive, personalized service
- Anticipate guest needs and respond proactively to requests
- Build rapport with guests through genuine engagement and active listening
- Handle special requests and dietary requirements with care and attention
- Resolve guest concerns promptly and professionally
- Maintain awareness of guest satisfaction throughout their dining experience
Service Duties
- Welcome guests with genuine warmth and professional courtesy
- Make knowledgeable menu recommendations based on guest preferences
- Take accurate food and beverage orders, including modifications
- Ensure proper timing and delivery of all courses
- Process payments accurately and efficiently
- Maintain cleanliness of tables and service areas throughout shift
Knowledge & Expertise
- Master menu knowledge, including ingredients, preparation methods, and allergies
- Stay current on daily specials and their preparations
- Understand and suggest wine and beverage pairings
- Follow all food safety and sanitation procedures
- Maintain knowledge of POS systems and payment processing
Opening Responsibilities
- Arrive punctually
- Review daily specials and menu changes
- Check station setup and cleanliness
- Stock service stations with necessary supplies
- Prepare garnishes and service items
- Attend pre-shift meetings
Closing Responsibilities
- Complete assigned side work
- Clean and reset tables for next service
- Restock service stations
- Balance sales receipts and cash
- Assist with cleaning common areas
- Complete closing checklist
Required Skills & Qualities
Customer Service Excellence
- Natural ability to engage with guests and build rapport
- Exceptional listening and communication skills
- Positive attitude and professional demeanor
- Ability to maintain composure in fast-paced situations
- Strong problem-solving abilities
- Genuine desire to exceed guest expectations
Professional Capabilities
- Outstanding multitasking abilities
- Excellent memory for guest preferences and order details
- Physical stamina to stand and walk throughout entire shift
- Ability to carry heavy trays and multiple plates
- Strong time management skills
- Team-oriented mindset
- Basic math skills for handling payments and tips
Physical Requirements
- Ability to stand and walk continuously during 6-8 hour shifts
- Capable of lifting and carrying up to 30 pounds
- Able to bend, reach, and move constantly during service
- Manual dexterity to carry multiple plates and service items
Additional Requirements
- Flexible schedule including nights, weekends, and holidays
- Food Handler's Certification (or ability to obtain)
- Alcohol service certification
- Previous service experience preferred
This position requires working in a fast-paced environment with variable schedules.
Pay & Benefits
- Pay: $16.50/hour
- Job Type: Part-time/hourly
- Paid sick leave
- Employee discounts on lodging, dining and retail items
- Access to training and professional development
How to Apply
- Please apply by sharing your contact information and uploading your resume
- We will accept/review applications on a rolling basis
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Hiring process:
- On-site interview with management team
- Background check and references; Offer extension
- Training begins in March 2025 and work begins in April 2025 in Dunsmuir, CA
Salary
$16.5 - $16.5 per hour
Salary : $17
