What are the responsibilities and job description for the Desktop support position at Judge Group, Inc.?
Job Details
Location: Kansas City, MO
Description: Our client is currently seeking Desktop support
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs, and other employees at the client site
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking Desktop support
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs, and other employees at the client site
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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