What are the responsibilities and job description for the Desktop support position at Judge Group, Inc.?
Job Details
Location: Lewisburg, TN
Description:
Title: Desktop Support
Location: Lewisburg, TN
Duration: 06 Months (Contract-to-Hire)
Required Skills:
Skills:
Responsibilities:
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description:
Title: Desktop Support
Location: Lewisburg, TN
Duration: 06 Months (Contract-to-Hire)
Required Skills:
- Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate would be required to troubleshoot and repair software and hardware issues reported by end users. Experience with Active Directory to delete users or reset passwords. Experience with SCCM to reimage, update, and install software packages or push out Windows updates. Experience working in-house in a corporate environment. Experience with the ServiceNow ticketing tool.
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A certification is desired.
- May require additional customer-specific certifications or training as required.
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs.
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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