Functional Lead

Location: Quincy, MA
Salary: $67.00 USD Hourly - $77.00 USD Hourly
Description:
Title: Functional Lead
Location: Quincy, MA
Duration: 1 years

Job Summary:
The Functional Lead will report to the Program Director and work within the Common Portal PMO to support key programmatic initiatives. This role ensures deliverables align with the program's goals and meet the objectives of various business stakeholders. The Functional Lead will be involved in all project phases, including requirements gathering, design, development, testing, implementation, and ongoing operations. Acting as a liaison between the business community, software quality assurance team, project management office, and technical development team, the successful candidate must have a strong understanding of eligibility and enrolment processes for benefits management, operational concepts, and the Software Development Life Cycle (SDLC). This role also oversees four business analysts who interact with internal and external business users to ensure requirements are clearly defined and fully implemented in the production portal.

Key Responsibilities:

• Analyze existing systems and processes, staying current on stakeholder needs and project vision.
• Oversee business analysts to maintain project objectives and business requirements, assisting in their realization.
• Lead gap analysis and develop cross-agency workflows.
• Produce high-quality project plan deliverables that effectively communicate objectives within stipulated timelines.
• Participate in and contribute to JAD workshops with business SMEs, developers, testers, and BAs to analyze business processes, workflows, policies, events, triggers, roles, integrated systems, and data flows.
• Develop and review Business Requirements Documents, Requirements Traceability Matrix (RTM), mapping requirements, and test cases to ensure complete test coverage.
• Support the Program Director in executing the program's vision and adhering to approved timelines.
• Support stakeholders during each release/implementation.
• Utilize the program's requirements management, change management, and defect management tools, tracking requirements/defect status throughout the project.
• Proactively review existing processes, identify improvement opportunities, and suggest constructive changes.
• Serve as an SME for the program and contribute to and review documents crafted by other teams.

Qualifications:

• Bachelor's Degree
• 4-5 years of IT applications experience as a Functional Lead
• At least 3 years of experience supporting a benefits management program's eligibility management processes
• Demonstrated ability to analyze and synthesize business requirements
• Ability to understand and negotiate the needs and expectations of multiple stakeholders
• Excellent communication and negotiation skills, with experience overseeing the business analysis function
• Strong background in developing trust and confidence in relationships with stakeholders and cross-functional teams; experience coordinating and fulfilling requests for internal/external changes
• Expertise in information systems, business operations, requirements analysis, and integration/design of solutions
• Process-oriented with sound judgment, attention to detail, accuracy, and follow-through, including flexibility to perform in an ever-changing work environment
• Energetic, driven, and committed to project success while working under tight time constraints and pressure

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