What are the responsibilities and job description for the Help Desk position at Judge Group, Inc.?
Job Details
Location: Kokomo, IN
Salary: Depends on Experience
Description: Our client is currently seeking a Help Desk
Helpdesk Specialist
Kokomo, IN
Long term contract
[Primary responsibilities]
[Qualifications]
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: Depends on Experience
Description: Our client is currently seeking a Help Desk
Helpdesk Specialist
Kokomo, IN
Long term contract
[Primary responsibilities]
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
[Qualifications]
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of server or network basic skills
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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