Network Support Technician

Location: Princeton, IN
Description: Our client is currently seeking a Network Support Technician

Required Skills:

• 5-8 years experience in the IT field
• Experience with Cisco switches, Cisco routers, etc.
• Active CCNA or CCNP or similar certifications needed
• Includes, but is not limited to, software and hardware support via deskside support or remote support.
• The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
• Experience with Active Directory to delete users or reset passwords.
• Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
• Experience working in-house in a corporate environment.
• Experience with the ServiceNow ticketing tool.
• Understanding of ITIL methodologies

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional service skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

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