What are the responsibilities and job description for the System Administrator 2 position at Judge Group, Inc.?
Job Details
Location: Seal Beach, CA
Salary: $40.00 USD Hourly - $44.00 USD Hourly
Description: Our client is currently seeking a System Administrator 2
System Administrator-General
Required Clearance: Top Secret
Work Location: Seal Beach, CA/Herdon, VA/ Kennedy Space Centre
Duration: 6 months, possible FTE opportunity
Position Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.
Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.
Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.
Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.
Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.
Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.
Monitor service desk performance metrics and contribute to continuous improvement initiatives.
Basic Qualifications (Required Skills & Experience):
Experience in an IT Help Desk position resolving IT issues
Basic hardware/software troubleshooting skills
Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills & Experience):
Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions
Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options
Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes
Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment
Education / Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 year's related work experience, etc.)
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $40.00 USD Hourly - $44.00 USD Hourly
Description: Our client is currently seeking a System Administrator 2
System Administrator-General
Required Clearance: Top Secret
Work Location: Seal Beach, CA/Herdon, VA/ Kennedy Space Centre
Duration: 6 months, possible FTE opportunity
Position Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.
Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.
Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.
Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.
Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.
Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.
Monitor service desk performance metrics and contribute to continuous improvement initiatives.
Basic Qualifications (Required Skills & Experience):
Experience in an IT Help Desk position resolving IT issues
Basic hardware/software troubleshooting skills
Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills & Experience):
Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions
Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options
Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes
Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment
Education / Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 year's related work experience, etc.)
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $44
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