What are the responsibilities and job description for the Systems Operations Engineer 2 position at Judge Group, Inc.?
Job Details
Location: Concord, NC
Description: Our client is currently seeking a Systems Operations Engineer 2
Responsibilities:
Qualifications:
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Systems Operations Engineer 2
Responsibilities:
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Qualifications:
- 6 Years of experience with Physical Access Control System Software Administration
- 6 Years of experience with Access Control Endpoint Device Installation/Programming/Support, preferably with encryption enabled.
- 2 years Experience with creating, resolving, and closing Incident and Problem tickets in an a web based ticketing system (e.g. ServiceNow, JIRA, Remedy.).
- Experience in working with online chat and phone based customer support queue tools and applications (Expert on Demand, Nuance, Genesys, MS Teams, Skype).
- Experience supporting and integrating Biometric access control systems (e.g. thumbprint, facial recognition, etc.) and key management systems with Physical Access Controls and readers.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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