What are the responsibilities and job description for the EDI Business/Technical Analyst position at Judit Inc?
Job Details
Title | EDI Business/Technical Analyst |
Location | Saint Louis, MO 63105 |
Duration | 1 Year |
- Provide proactive and reactive monitoring of production data, with the ability to triage and analyze issues to determine root cause and foster all communications with customer/internals through to final issue resolution.
- EDI knowledge is required; should possess a decent level of various EDI transactions, ability to read mapping specifications, and associated transaction data flows.
- SAP knowledge is a plus and is utilized to view/research and troubleshoot end to end EDI to/from OpenText Enterprise to/from Nestle SAP environments.
- Work cross-functionally within the organizations, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.
- Minimum of 4 years related customer facing production support experience
- Must demonstrate very good problem solving, analytical and organizational skills
- Must demonstrate effective English communication skills and the capability of providing easy to understand written communications to customers who may or maybe not be EDI savvy
- Must be willing to work holidays (when necessary) (Comp days will be provided)
- Possess a moderately high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions
- Expected to manage workload and be proactive with customer issues with minimal supervision
- Familiarity with ServiceNow would be nice to have
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