What are the responsibilities and job description for the Help Desk Technician position at Judit Inc?
Job Title: Help Desk Support Specialist
Location: 200 E. Grand Des Moines, IA 50309 (Onsite)
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- ·Ability to provide excellent customer service
- ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- ·Experience in Help desk support
- ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- ·Experience with ticketing applications and escalation procedures
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Ability to proivide excellent customer service: 2 years (Required)
- IBHRS Help Desk, supporting internal program staff: 2 years (Required)
- Help desk support: 2 years (Required)
- Timely handling of requests received via phone, email: 2 years (Required)
- ticketing applications and escalation procedures: 2 years (Required)
Location:
- Des Moines, IA (Required)
Ability to Commute:
- Des Moines, IA (Required)
Work Location: On the road
Salary : $25 - $30
