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Help Desk Technician

vasitum
Des Moines, IA Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 6/3/2025

Job Title : Helpdesk Support

Job Location: Grand Des Moines, IA 50309

Job Description:

  • Required Experience:
  • ·Ability to provide excellent customer service
  • ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
  • ·Experience in Help desk support
  • ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
  • ·Experience with ticketing applications and escalation procedures

Job Type: Contract

Pay: $21.00 per hour

Schedule:

  • 8 hour shift

Work Location: In person

Salary : $21

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