What are the responsibilities and job description for the Wholesale Sales Specialist position at Juliska?
The Wholesale Sales Specialist reports to the Sales Operations Manager and is responsible for providing World-Class customer service by taking comprehensive personal responsibility for Juliska and Capucine De Wulf’s B2B customer base through providing accurate and timely information aligned with the Sales Operations and Customer Care Team processes. This requires obtaining and utilizing an in-depth knowledge of our products and is only achieved through demonstrating analytical thinking, applying exceptional communication skills, and fully representing the underlying needs of the customer even beyond those the wholesale customer may originally express. This role will support key initiatives in collaboration and partnership with the Sales, Sales Operations and Customer Care departments. The ideal candidate will be an innovator with an entrepreneurial spirit and a passion for building and maintaining relationships and endeavors to support the highest level of B2B customer service in a dynamic and rewarding environment.
Responsibilities :
- Manages the process of customer orders throughout their life cycle through consistent and accurate communication with both internal and external customers.
- Investigates customer concerns and seeks information to best meet and exceed customer expectations.
- Effectively communicates and takes swift actions to consistently ensure accessibility to information and assistance in resolution of issues, should they arise.
- As each customer interaction is different, it is expected initiative is taken to truly understand the customer’s current challenge, solve them, and use your expertise to proactively assist them to avoid future challenges.
- Committed to expanding their knowledge of Juliska and Capucine De Wulf’s products, services and solutions.
- Participates in special projects, new responsibilities and adjusts priorities as needed or requested.
- Works collaboratively with the Distribution Center.
- Works cooperatively with diverse departments, groups and throughout company to achieve business goals and objectives.
- Supports teamwork and continuous improvement through performing other related duties as assigned.
Requirements :
Full suite of benefits is available following one month of employment including medical, dental, vision, life insurance, short term disability, 401(k) with company matching, generous employee discount, vacation, personal time, holidays, and your birthday as a paid day off!
We are located at 7791 Palmetto Commerce Parkway, North Charleston, SC 29420
Our Brands
Juliska
As newlyweds and unabashed romantics, Capucine & David Gooding founded Juliska in 2001 with a small collection of mouth-blown Bohemian glasses. Today, Juliska makes hundreds of products for the table and home inspired by the joy of gathering to create unforgettable moments. Sold through Juliska.com, Neiman Marcus, Bloomingdales, and a thousand discerning specialty retailers across the US and Internationally. www.juliska.com
Capucine De Wulf
Launched in 2018, Capucine De Wulf celebrates Love, Authentic Beauty and Womanhood through gorgeous jewelry. Sold through the Charleston Flagship store and a growing group of select US retailers.
Our Core Values : Mighty Hearted
We are 'all in' through thick and thin! An attitude of gratitude, thoughtful, kind, trustworthy. Focused on results but unafraid of taking risks and exploring new ideas.
Team Players
All for one and one for all. A collaborative and inclusive mindset to propose, challenge, listen, and drive solutions. Roll up our sleeves and support co-workers for the greater good.
Positive Mindset
No negativity, cynicism, drama. Confront problems with a glass-half-full mindset and always focus our energy on solutions. Embrace the inevitable challenges as integral to the exciting journey towards progress.
Creative Thinkers Who GSD (Get Stuff Done)
Great results come from creative thinking. Self-motivated and pro-active, often working with minimal supervision. A healthy impatience for continuous improvement and accountability.
Fun Loving
Embrace good humor and occasional lighthearted silliness with a sense of fun and joy. Love to laugh! We never take ourselves too seriously.
Our employment process is in accordance with the laws that prohibit discrimination against qualified individuals based on race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status as protected by applicable law.
Juliska is an equal opportunity employer.
