Site Manager

Position Description

Juma seeks a talented Site Manager with a track record of success in workforce development and program engagement, with high barrier youth between the ages of 16-24, to serve as a key member of our team.

Reporting to the Director of Impact, the Site Manager will be responsible for establishing and maintaining positive growth with our enterprise and YouthConnect program. The Site Manager will supervise the site’s Enterprise team and Program team members with day to day operations while supporting networks in the community, thereby advancing Juma’s mission and creating meaningful impact in the lives of both donors and Juma youths. The Site Manager will create meaningful moments for our youth participants, and build a productive and supportive culture for Juma Seattle’s direct service staff.

Duties and Responsibilities

The Site Manager will ensure high-quality outcomes for the Juma Seattle program by:

Establishing enterprise and program goals in Seattle

Building and implement recruitment timeline while making adjustments as needed

Overseeing the delivery of financial capability curriculum in conjunction with local and national banking partners

Developing and maintaining key program partnerships such as community based organizations (CBOs), corporate employers and community colleges;

Developing and maintaining a work environment of excellence in customer service, learning, teamwork, success and upward mobility opportunities;

Working with the Seattle team and the National team to evaluate the Juma program to identify and address challenges and improve outcomes;

Overseeing program staff’s delivery of workshops and one on ones for young adults on topics concerning career development, employment and education

Serving as a mentor and coach to further develop the capabilities of youth staff and youth managers.

The Site Manager will lead the Juma Seattle team by:

Providing supervision of Juma Seattle’s social enterprise managers and program coordinators;

Building a cohesive and productive team culture in Seattle and across the country to achieve Juma’s mission;

Working with the Seattle team and the National team to evaluate the Juma program to identify and address challenges and improve outcomes;

Participating in Program Implementation Team (PIT Crew) meetings

Participating in regular site lead check-ins to share and learn best practices with other site leads

Participating in regular Program Team and National Enterprise meetings

Leading regular meetings with site staff for roster reviews.

Overseeing site staff’s timely and accurate data entry into Apricot for program and enterprise events

Leading the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (Apricot) database and adjusts staff efforts and youth programming based on the analysis

Providing fiscal oversight for the Juma Seattle site, including developing and implementing budgets and managing and reporting assets, revenue, and expenditures;

Providing organizational oversight for the Juma Seattle site, including, Human Resources, finance, office space and systems, and technology;

Overseeing site staff’s maintenance of JEIT, program calendars, and 15five OKR submissions

Playing a role in the development of Juma’s national strategic plans and leading the development of enterprise and program strategies consistent with the integrated strategy of the site.

Working with site staff in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices

Overseeing the drafting and implementation of Performance Improvement Plans and follow-up (collab between EM and PC), enforcing the Engagement & Dismissal Policy where appropriate

Overseeing Job Placement & Retention (with varying levels of involvement depending on need):

Support with open office hours or 1-on-1 calls to support the development of Individual client-based career goals

Support with individual goal planning exercises with youth clients designed to support their identification of steps toward a career pathway.

The Site Manager will position the Juma Seattle site for long-term sustainability by:

Providing high-level oversight of Juma’s social enterprise operations at T-Mobile Park, Lumen Field, and UW Husky Football Stadium- responsible for Seattle’s annual Profit & Loss;

Understanding stadium venue agreements, terms and execution plans. Full understanding and ability to train AEMs (Assistant Enterprise Managers) and/or EMs (Enterprise Managers) on process, procedure, and operational plans

Serving as the external face of Juma Seattle by building and managing relationships with strategic community partners and concessionaire partners

Working with the Seattle Development team to secure funding as well as to execute program deliverables

Supporting with positive interaction and relationship building with stand managers and other floor/area supervisors as needed to produce a collaborative management oversight of youth as well as building positive relationships with venue team and/or concessionaire partner to ensure consistent and potential increase for youth shifts and an inclusive work environment

Overseeing enterprise staff’s development and implementation of stadium trainings for new staff

Collaborating with enterprise staff to manage relationships with and between youth participants

Creating an environment of exceptional customer service based on Juma’s values and guiding principles.

Maintaining daily, monthly, and seasonal budgets and forecasts.

Clearly articulating revenue forecasts on monthly, weekly and daily breakdown. Understanding profit margins to better track net income/loss on a regular basis.

Qualifications

Minimum of five years of increasingly responsible professional experience in the nonprofit philanthropic, private or public sector

Experience and commitment to successfully developing, managing and mentoring a diverse team

Demonstrated knowledge and respect for youth and youth culture

Experience developing programs and building relationships with external partners

Exceptional written and verbal communications skills

Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines

Team player with exceptional interpersonal skills

Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment

Ability to work nights and weekends as necessary

All prospective staff will be fingerprinted and submit a criminal background check

LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply

Job Details

Reports to: Director of Impact

Job Location: Seattle, WA

Starting Salary: $60,000-$75,000

Classification: Full-time, Exempt

Hours/Week: 40 hours

Education: Bachelor’s degree required

Years of Experience: Minimum of five years of increasingly responsible professional experience in the nonprofit philanthropic, private or public sector

Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time off package

Please submit the following to operations@juma.org

A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission

Current resume

Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.