What are the responsibilities and job description for the Sr. Digital Marketing Account Manager position at Jumpfactor?
WHO WE ARE :
Jumpfactor is an Award-winning
6-time Growth500 Fastest growing Agency in Canada,
and we are seeking a dynamic and experienced Digital Marketing Account / Project Manager to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.
ROLE OVERVIEW :
In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI.
This role has the potential to fast-track to a Team Lead or Director position.
CORE VALUES : Strategic : We think ahead and craft the path to success.Passionate : Our enthusiasm drives exceptional results.Tenacious : We overcome challenges with unwavering determination.Keep Learning : Continuous growth powers our innovation.Embrace Team : Together, we achieve more.Integrity : Honesty and ethics guide our actions.
WHY EMPLOYEES LOVE JUMPFACTOR : Very competitive compensation package.100% Remote work.You will work with a very skilled international team.Endless growth opportunities and career advancement.Performance-based bonuses that recognize your impact.Access to paid training, courses, events, and conferences.Enjoy paid social events that foster team camaraderie.Engage in weekly learning programs to stay ahead.Harness state-of-the-art technologies and tools for excellence.
QUALIFICATIONS : 4 years of hands-on account management or customer service experience2 years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.2 years of project / task management experience.Experience in mentoring junior Account ManagersHigh level of tech savviness and software proficiency.Exceptional written and oral communication skills.Strong organizational skills with meticulous attention to detail.Some experience or strong interest in SEO & Digital marketing.
ROLE AND RESPONSIBILITIES : Maintain a Net Promoter Score (NPS) of 8 across a set of 10-18 clients.Comfortably handle the larger / enterprise accounts within your podEfficiently manage project scope, deadlines, and client expectationsServe as a strong example for junior account managersDemonstrate value and work completed to clients with a focus on leads & ROI.Build rapport with all client stakeholders at all levelsMaintain retention levels & grow / upsell accounts within target KPIsEducate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.Demonstrate strong leadership & coaching ability
MINIMUM REQUIREMENTS : Minimum 4 years of account management experienceProven relationship-building skills and / or client communication experienceExperience or Strong interest in SEO and digital marketingThe desire to learn and teach marketing techniques and best practicesUnique strength in communication and client relationship managementExperience in some level of project coordination or management
NEXT STEPS :
If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.
Job Type :
Full-time, Permanent, 100% Remote
Minimum 4 years of account management experienceProven relationship-building skills and / or client communication experienceExperience or Strong interest in SEO and digital marketingThe desire to learn and teach marketing techniques and best practicesUnique strength in communication and client relationship managementExperience in some level of project coordination or management