What are the responsibilities and job description for the Dedicated Customer Care Representative position at JUNIPER LANDSCAPING?
Job Details
Description
Juniper is Growing! We are seeking a Dedicated Customer Care Representative for our branch. This position is part of our Customer Care team providing top-notch service to our customers by answering questions, solving problems, providing education, and maintaining the company’s reputation.
Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award-winning leader in our industry with over 20 locations and 2,000 team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.
We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!
Responsibilities:
The Dedicated Customer Care Representative is expected to perform all the essential duties timely and accurately, in accordance with all applicable company policies, procedures, processes, and practices, and compliant with all federal, state, and local laws and regulations. The essential duties below are not intended to be all-inclusive, but rather indicative of the duties normally associated with the job.
- Review, assign, and reply to all customer service requests, and maintain the service request system
- Field incoming phone calls and emails, and respond to customers using various forms of communication
- Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues
- Communicate and meet with HOA Management and maintain a strong customer service relationship
- Participate in weekly meetings with Juniper Account Managers and Customer Service Director
- Assist with creating proposals
- Maintain HOA proposal spreadsheet with updated information, as requested
- Follow up on payments that are past due
- Maintain inspection spreadsheet for HOA management
- Schedule appointments with owners and Account/Irrigation Managers
- Maintain a shared calendar of HOA replacement/enhancement schedules, as requested
- Perform other relevant duties as assigned.
Qualifications
- High school diploma or equivalent
- 2 years of experience in a customer service-related role
- Excellent written and verbal communication skills
- Ability to foster and maintain relationships
- Organizational skills with the ability to manage numerous projects and priorities at once
- Positive, service-oriented attitude
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Basic computer skills, including MS Office, and excellent phone disposition
- Willingness to work independently or as part of a team
We Welcome/Grow/Celebrate you at Juniper! Equal Opportunity Employer.
