What are the responsibilities and job description for the Dedicated Customer Care Representative position at Juniper?
Juniper is Growing! We are seeking a Dedicated Customer Care Representative for our community office. This position is part of our Customer Care team providing top-notch service to our customers by answering questions, solving problems, providing education, and maintaining the companys reputation.
This position is available in Bonita Springs or Ave Maria, FL. If located in Ave Maria, FL - travel to our Bonita Springs office for training in the first two weeks of employment is required.
Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award-winning leader in our industry with over 20 locations and 2,000 team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.
We offer career growth opportunities and excellent benefits (health / dental / vision insurance, 401K, and PTO plans). Join our company, where we Welcome / Grow / Celebrate you at Juniper!
Responsibilities :
- Review, assign, and reply to all customer service requests, and maintain the service request system
- Field incoming phone calls and emails, and respond to customers using various forms of communication
- Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues
- Communicate and meet with HOA Management and maintain a strong customer service relationship
- Participate in weekly meetings with Juniper Account Managers and Customer Service Director
- Assist with creating proposals
- Maintain HOA proposal spreadsheet with updated information, as requested
- Follow up on payments that are past due
- Maintain inspection spreadsheet for HOA management
- Schedule appointments with owners and Account / Irrigation Managers
- Maintain a shared calendar of HOA replacement / enhancement schedules, as requested
- Perform other relevant duties as assigned.
Requirements :
We Welcome / Grow / Celebrate you at Juniper! Equal Opportunity Employer.
