What are the responsibilities and job description for the IT Support Specialist position at Juno Search Partners?
Job Details
IT Support Specialist (Contract-to-Hire)
Position Overview
We are seeking an adaptable and customer-focused IT Support Specialist for a contract-to-hire opportunity with an initial 6-month period, supporting a dynamic union-based chemical company operating 24/7 in Phillipsburg, NJ. This role primarily follows a first-shift schedule (9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM) but requires flexibility for evenings, weekends, and occasional on-call work. Travel to a secondary site in Bridgewater, NJ, is also necessary as needed.
Key Responsibilities
- Provide day-to-day hardware support, including printers, laptops, desktops, phones, switches, servers, and access points.
- Troubleshoot and coordinate repairs for equipment issues such as screens, keyboards, and PCs.
- Assist with onboarding new hires by building and configuring hardware and offering tier-1 onsite troubleshooting.
- Manage and resolve support tickets using ServiceNow; handle a mix of legacy and cloud-based systems.
- Support mapped IT project initiatives and provide physical site support for a 72-acre campus in Phillipsburg and a state-of-the-art lab facility in Bridgewater.
Required Skills & Certifications
- Preferred certifications: Cisco, A , Microsoft.
- Strong customer service skills, critical thinking, and a collaborative mindset.
- Ability to adapt and proactively address challenges. Technical training will be provided as needed.
Additional Information
This role offers an excellent opportunity to grow your IT expertise while contributing to mission-critical operations across multiple sites. Candidates must be proactive, flexible, and dedicated to delivering exceptional technical support in a fast-paced environment.
