What are the responsibilities and job description for the Front Desk Agent - FT position at Jupiter Hotel?
Who we are:
The Jupiter Hotel isn’t just a place to stay; it’s a place to belong.
At Jupiter, we don’t just embrace the weird, the creative, and the bold—we rely on them.
You will be required to connect with people from all walks of life and see challenges as opportunities to innovate.
If you can do that, you’ll fit right in.
Who you are:
Do you thrive in a close-knit community and love constant creativity? Are you a curious person who sees humans as puzzles begging to be solved?
If you want a job, there are plenty out there, but if you want to belong, you need to bring your quirks.
If that excites you, keep reading.
What you’ll need to succeed:
Resilience: When things go sideways (and they will), you step in, step up, and find the solution no one else saw.
Ingenuity: Guests don’t just want a place to sleep (most of the time); they want an experience. You’ll make it unforgettable.
Organization: Be highly organized to make easy work of the routine administrative tasks so you have more time and energy for the fun stuff. And there is absolutely fun stuff here.
More About The Jupiter Brand:
With 148 rooms combined, Jupiter Original and Jupiter NEXT Hotels offer a vibrant glimpse into Portland’s unique arts and music culture.
The city’s original, locally-owned boutique since 2004, the Jupiter Hotel recently expanded with the newly built Jupiter NEXT. With two restaurant partners, the Jupiter Hotels’ vibes are a nod to Portland’s rich history of makers and creators all the while looking forward to a dynamic future.
At Jupiter we are proud to be an equal-opportunity workplace committed to seeking and hiring a diverse workforce. We are dedicated to cultivating a company culture that is community focused and built on respect, collaboration, and compassion.
If you are looking to be a part of a team where your voice, experiences, and perspectives matter, then we encourage you to apply to work with us.
The Deets :
This is a Full-Time position with an average of 32hrs/week scheduled, requiring flexibility and the ability to work on weekends and evenings as needed.
Please include your resume and a cover letter that describes to us more about why you want to work for The Jupiter and a bit of information about relevant work history.
The ideal candidate for this position will have:
- Flexible availability for all shifts needed
- Shining Personality that displays your Individuality
- Knowledge of the city and what to do in PDX if you had only 1-2 days to visit
- Attention to detail and a Singular Love of Follow-through
- Strong customer service skills with a focus on Proactive Guest interactions
- Previous hotel experience a HUGE bonus
- Conflict resolution skills or previous training in Crisis Management a plus
- The ability to work nights, evenings, weekends, and holidays
Job Perks/Benefits
- 6 Holidays paid at time and a half when worked
- 2 weeks paid leave per year for full-time employees (based on number of hours worked yearly)
- Discounted TriMet pass on 1st day of the month after hire date
- Yoga Membership to a local studio
- Health, Dental, Vision, Short & Long Term Disability and Life insurance for full-time employees (32hrs/week avg.)
- 401K with up to 4% match for full-time employees after 9 months of employment
- 8 hours of extra pay on your birthday for full-time employees
- Paid Parental Leave after 12 months of employment
- Employee Assistance Program with confidential support and guidance available
Salary : $19