What are the responsibilities and job description for the Front Desk Agent - Warrenton position at SHILO MANAGEMENT CORPORATION?
Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Each Shilo Inn has been designed to offer quality guest comfort at an affordable price. Our philosophy, commitment, and mission are to provide the ultimate in genuine friendliness, along with clean, comfortable rooms and suites, all at an affordable price. Shilo Inns friendly, “attention to detail” oriented staff are dedicated to living up to Shilo’s motto of “Affordable Excellence”. More than 95% of all Shilo’s guests return and refer other guests.
Our Shilo Inn Warrenton, OR is looking for an outgoing, energetic, and customer service focused Front Desk Agent to join our team. As the first face, most of our guests will see upon arrival to our hotel, it is your duty to warmly and enthusiastically greet our guests and assist them with check-in/out to ensure they are comfortable and feel welcome. This position will be responsible for providing exceptional customer service to all guests of the hotel as well as completing tasks associated with the hotel’s daily operations. Come flourish with our team and be part of a company that appreciates the hard work and dedication of our employees.
Responsibilities include but are not limited to:
- Checking guests in and out of the hotel using the hotel property management system
- Provide exceptional customer service.
- Promote the Shilo Star Rewards loyalty program
- Address guest’s special requests and transactions in an efficient and timely manner.
- Handle multi-phone line systems while demonstrating proper telephone etiquette.
- Communicate with all departments and ensure that all guest requests are fulfilled.
- Perform “bucket checks” and ensure that either credit card authorization or other forms of payment has been received for each room
- Examine in-house registration cards for complete, correct and legible information.
- Must be able to recite the Shilo Pledge
- A positive attitude towards your work and co-workers is a must
- Promote hotel services and amenities