Front Office Manager for Jupiter Hotel

Front Office Manager Desired – The Jupiter Hotel in Portland, OR

The Jupiter Hotel isn’t just a place to stay; it’s a place to belong.

Do you thrive in a close-knit community and love constant creativity? Are you a curious person who sees people as puzzles begging to be solved?  If that excites you, keep reading.

We’re not looking for just anyone, and this is not a position for the faint of heart. 

At Jupiter, we don’t just embrace the weird, the creative, and the bold—we rely on them.  You will be required to connect with people from all walks of life and see challenges as opportunities to innovate.

If you can do that you’ll fit right in.

Come with your quirks.

The Jupiter Hotel is looking for a Front Office Manager who thrives on customer interactions, stays calm under pressure, and knows how to bring out the best in a small team.

This is not your typical hospitality location. Jupiter is a hub for creatives, travelers, and locals alike—a space where unique experiences happen each day.

 The FOM is the pulse of the hotel and inspires the whole staff to deliver a guest experience as eclectic and bold as Portland itself. 

You’ll face occasional long days, shifting priorities, and occasionally a beautifully orchestrated chaos party.

For the right person, this isn’t just work; it’s a fulfilling calling.

What you’ll need to succeed:

• Resilience: When things go sideways (and they will), you step in, step up, and find the solution no one else saw.
• Leadership: You’re not just helping a team—you’re building a community that believes in what we do.
• Ingenuity: Guests don’t just want a place to sleep (most of the time); they want an experience. You’ll make it unforgettable.
• Organization:  Be highly organized to make easy work of the routine administrative tasks so, you have more time and energy for the fun stuff.  And there is absolutely fun stuff here.

The realities of the role:

• Hours that stretch you but, never wreck you. A 24x7 business requires flexiblity but we believe balance is key for the health of employees. 
• Challenges that test you but, grow you as a human. Development is always here for us to be better individuals.
• Empowerment that matters: Your choices will be seen in everything we achieve. You will be driving the face of the business.

If you want a job, there are plenty out there. But if you want to belong, this is your chance.

Apply only if this sounds like your kind of journey, your adventure, and your personality.

OFFICIAL JOB DESCRIPTION BELOW

Summary: The FOM is responsible for the entire guest experience from reservation through post-stay communication. This includes the reservation experience online and over the phone. This person leads to ensure smooth front desk operations, excellent guest service, and hotel profitability. The Front Office Manager will lead and train all front desk staff, coordinate with housekeeping and facilities teams daily, and handle administrative tasks associated with the front desk or those required by management.

Organizational Relationships

Reports to: Assistant General Manager

Supervises: All Front Desk and Audit Staff

Staff Relationships: All Jupiter Hotel Employees

Essential Duties and Responsibilities 

Other tasks may be assigned on an as needed basis.

• Maintain a positive front desk culture of compassion, inclusion, and respect
• Manage, supervise, coach, and address corrective action for all front desk staff
• Conduct all front desk training and re-training as needed, create and manage Training materials
• Participate in the selection and hiring of front desk staff
• Confirm the front desk schedule is published every 2 weeks and maintain seasonal staffing levels
• Ensure company standards, guest service standards, and operational goals are met by the front desk staff
• Respond promptly to guest email inquiries
• Maintain proper inventory for all of the following: room package items, minibar items, front desk supplies, office supplies, and brand merchandise
• Track and ensure the profitability of minibar and brand merchandise programs.
• Serve as Property Manager on Duty if AGM or GM is not present.
• Communicate effectively with the sales team about upcoming groups and ensure the front desk staff is informed and prepared
• Responsible for the entirety of a guest experience starting when a reservation is made through all post-stay surveys and reviews
• Assists with support of reservation management for ALL channels 
• Assist accounting by researching and disputing credit card fraud disputes 
• Oversee accurate room inventory by assessing occupancy levels, opening/closing inventory when needed, and managing oversells
• Ensure self and team are completing property walkthroughs on a semi-regular basis.
• Approve purchases within budget limits and submit invoices, payouts, and reimbursements to the accounting department
• Process the front desk cash payments & deposits weekly
• Balance the front desk $300 bank and the $400 Change Supply
• Responsible for managing guest lost and found processes
• Assist AGM in revenue management with 3rd party and in-house rates 
• Occasionally act as project manager on special assignments
• Must have a flexible schedule with the ability to assist the desk supervisors in covering all front desk shifts, including Night Audit and weekend days
• Additional tasks as requested by the AGM or GM.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Flexible Availability to work Nights and Weekends required
• Knowledge of the city and what to do in PDX
• Attention to detail is essential to success
• Strong Customer Centric Attitude
• Previous Hotel experience needed to succeed

Education and/or Experience

• Minimum of 1 year working Front of House in hotels/hostel businesses, or Supervising in a customer service role 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is required to use hands to handle, or feel,must be able to talk and listen, and must regularly stand and walk for up to 8 hours in a day.
• The employee may occasionally lift up to 45 lbs. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The noise level in the work environment is usually moderate, similar to that of a busy office with occasional high noise levels up to 85 db related to the bar events.
• The physical environment requires the employee to work both inside and occasionally outside in heat/cold, wet/humid conditions. You will be required to be working alone and in close proximity to others for a majority of your shift.