What are the responsibilities and job description for the Patient Access Manager - Authorization position at Jupiter Medical Center?
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education Bachelor’s degree preferred High School with equivalent work experience Experience / Qualifications Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients with the highest level of care and attention. Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department. Minimum 3-4 years supervisory/management experience in a hospital registration, scheduling, billing environment. Strong working knowledge of federal and third-party payer requirements. Current knowledge of medical terminology and medical necessity requirements. Ability to work in a fast-paced environment at times in stressful situations. Ability to travel to offsite hospital outpatient locations. May work various shifts and weekends. Position Summary The Manager of Patient Access will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. The Manager of Patient Access is responsible for managing the day-to-day operations of their assigned departments. Managing the daily functions of the Registration team with 24/7 accountability. Managing the day-to-day operations of the Outpatient Registration areas, Women's Center, and OP Imaging as it relates to registration, insurance verification and scheduling of OP exams. Ensuring the training of new team members in registration policies and procedures. Implements new procedures as needed to meet services provided. Maintaining close working relationships with the team of designated outpatient clinical areas, physicians, medical records, and business office. Auditing registration records & provides assistance to team members in guiding the registrars to understand and correct errors occurring in the registration process. Completing all Prebill edits and billing error report to ensure accurate information to ensure payment. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Ensures that information disseminated to staff is monitored for effectiveness and changed as needed. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned.Leadership Competencies Establishing Relationships Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Developing Talent Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively. Inspiring and Motivating Others Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Acting Strategically Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization. Promoting Diversity and Inclusion Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Holding Self and Others Accountable Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability. Physical Requirements Ability to sit, stand, bend for long periods of time. Occasional shoulder reaches overhead p to 2 per minutes. Occasional shoulder forward reaches 16-17 inches away from body up to 2 per minute. Occasional grip with force up to 10lbs per 10 seconds. Occasional forward bending of torso 20-30 degrees holds for 1 minute. Occasional sitting up to 2 hours. Keying for up 7 hours with periods of rest. Occasional standing and or walking up to 1 hour. Occasional lift to 5lbs from floor to waist. Occasional lift to 5lbs from waist to above shoulder height. Occasional lift and carry up to 5 lbs. over a distance of 25 feet. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s).
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education Bachelor’s degree preferred High School with equivalent work experience Experience / Qualifications Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients with the highest level of care and attention. Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department. Minimum 3-4 years supervisory/management experience in a hospital registration, scheduling, billing environment. Strong working knowledge of federal and third-party payer requirements. Current knowledge of medical terminology and medical necessity requirements. Ability to work in a fast-paced environment at times in stressful situations. Ability to travel to offsite hospital outpatient locations. May work various shifts and weekends. Position Summary The Manager of Patient Access will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. The Manager of Patient Access is responsible for managing the day-to-day operations of their assigned departments. Managing the daily functions of the Registration team with 24/7 accountability. Managing the day-to-day operations of the Outpatient Registration areas, Women's Center, and OP Imaging as it relates to registration, insurance verification and scheduling of OP exams. Ensuring the training of new team members in registration policies and procedures. Implements new procedures as needed to meet services provided. Maintaining close working relationships with the team of designated outpatient clinical areas, physicians, medical records, and business office. Auditing registration records & provides assistance to team members in guiding the registrars to understand and correct errors occurring in the registration process. Completing all Prebill edits and billing error report to ensure accurate information to ensure payment. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Ensures that information disseminated to staff is monitored for effectiveness and changed as needed. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned.Leadership Competencies Establishing Relationships Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Developing Talent Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively. Inspiring and Motivating Others Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Acting Strategically Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization. Promoting Diversity and Inclusion Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Holding Self and Others Accountable Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability. Physical Requirements Ability to sit, stand, bend for long periods of time. Occasional shoulder reaches overhead p to 2 per minutes. Occasional shoulder forward reaches 16-17 inches away from body up to 2 per minute. Occasional grip with force up to 10lbs per 10 seconds. Occasional forward bending of torso 20-30 degrees holds for 1 minute. Occasional sitting up to 2 hours. Keying for up 7 hours with periods of rest. Occasional standing and or walking up to 1 hour. Occasional lift to 5lbs from floor to waist. Occasional lift to 5lbs from waist to above shoulder height. Occasional lift and carry up to 5 lbs. over a distance of 25 feet. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s).
