What are the responsibilities and job description for the Global Key Account Manager position at JUSDA Supply Chain North America?
At JUSDA, we’re redefining the supply chain experience. We’re looking for a Global Key Account (GKA) Manager to help our customers grow through tailored supply chain solutions, strategic value creation, and unmatched service. You’ll work directly with C-level leaders and cross-functional teams to drive loyalty, revenue growth, and long-term success.
Why This Role?
You'll be at the heart of global operations—presenting strategic ideas, solving supply chain challenges, and making a measurable impact for high-profile accounts. This is your opportunity to lead change, build lasting relationships, and be the voice of our customer within the organization.
Key Responsibilities
Customer Relationship Development:
- Maintain complete and accurate records of the customer information and sales activity within Salesforce CRM.
- Serve as the primary point of contract for assigned global key accounts, fostering strong and long-term partnerships
- Develop and Implement account strategies to achieve revenue growth, profitability, and customer satisfaction within targeted GKA accounts
- Identify opportunities to expand service offerings and enhance supply chain solutions for existing key accounts, as well as key targeted prospects
- Monitor account performance, conduct regular business reviews, and present key findings to internal stakeholders and customers.
- Keep customers updated on market trends and industry best practices to provide innovative supply chain solutions
Communication & Value Articulation:
- Work with the operation teams to propose new solutions to solve customer challenges
- Weekly reporting to USA and HQ leadership regarding weekly statuses and opportunities.
- Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
- Collaborate with customers in order to support and enhance JUSDA SCM position as a key area of differentiation in the customer’s business model and articulate this position with the customer’s management team.
- Identify opportunities to leverage JUSDA full menu of services and recognize the correct approach to maximize JUSDA SCM value to the customer and maintain partnership.
- Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for JUSDA SCM.
Leadership:
- Plan & source necessary resources to efficiently manage overall business goals.
- Organize activities across multiple JUSDA SCM functional teams on behalf of the customer.
- Use internal network to exchange ideas and rally support for account management initiatives.
Qualifications and Skills
Required:
- Bachelor’s degree preferred; strong experience with Salesforce or similar CRM.
- 8 years in logistics and global supply chain management.
- 5 years of experience presenting to and working with executive leadership.
- Proven success in relationship management, negotiation, and consultative selling.
- International logistics/trade experience is a must.
- Strong analytical and strategic planning skills—able to turn data into action.
- Ability to lead with confidence, build trust, and represent the voice of the customer across regions.
- A global mindset and a passion for supply chain innovation.
- The ability to build bridges—between teams, systems, and solutions.
- A proactive, customer-first approach.
- Willingness to travel domestically and internationally as needed.